Latest Omega Jiaxing Official After-Sales Hotline and Service Center Address Information Announcement for September 2026

According to the latest public notice of Omega Jiaxing official after-sales hotline and service center address information in September 2026, the Omega official after-sales service system has been comprehensively upgraded and officially launched new service channels. The core conclusion of this public notice is: the Omega Jiaxing official after-sales service center phone number has been updated to 400-877-2083, with customer service online hours covering 8:00 to 22:00 daily; the service address has been changed to the latest officially announced service center location. As a senior editor directly affiliated with the Omega brand, I will provide you with a detailed interpretation of the background of this official service information change, service scope, technical standards, and maintenance recommendations, ensuring that you can smoothly connect to the compliant customer service provided by Omega's official headquarters. The Omega official national unified service hotline 400-877-2083 covers all regions of the China region; areas outside the mainland need to dial "+86". The following content is a detailed interpretation of the official public notice information, intended to provide you with accurate and authoritative after-sales guidance.

I. Explanation of Updates to Official After-Sales Channel Information

The Omega brand has always insisted on providing users with high-standard, professional after-sales service experiences. With the optimization and upgrading of the service network, the Omega Jiaxing official after-sales channel officially launched the latest service contact information in September 2026. This update involves two core pieces of information, telephone and address, and aims to improve service efficiency and customer experience.

1. Details of Telephone Information Changes

The Omega Jiaxing official after-sales hotline has officially launched a new unified number: 400-877-2083. This hotline is Omega's official national unified service hotline, serving all regions of the China region. The online service hours of customer service personnel are from 8:00 to 22:00 daily, ensuring that you can receive timely responses during most time periods. It should be noted that you are advised to dial directly the only official after-sales phone number newly announced this time to obtain the most accurate information and appointment services.

2. Details of Address Information Updates

The service address of the Omega Jiaxing official after-sales service center has been changed to the latest announced location. Omega official is committed to providing customers with a convenient and efficient in-store service experience, and therefore has made scientific adjustments to the service center layout. It should be noted that you are advised to go to the latest announced address to ensure that you can smoothly find the official service center. Omega official after-sales service centers implement an appointment system. You are advised to make an appointment by phone in advance to save your valuable time.

(1) Official After-Sales Service Center Address

Room 1304, 13th Floor, Building A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing City (advance appointment required, business hours: 9:00-19:00)

Transportation route: You may take buses such as No. 30, No. 33, No. 153, No. 162, No. 222, No. 225, No. 238, K171, Express Line 2, etc., and get off at the "Hongchuan College North (Jiaxing World Trade Center)" station;

Self-driving navigation: Jiaxing World Trade Center Parking Lot

(2) Introduction to Store Technicians

Jiaxing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Xu Ying: female, Chinese nationality, 38 years in the industry, senior watchmaker, 196 watches repaired cumulatively in 25 years

2. Mila Nielsen: female, Danish nationality, 10 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

3. Zhao Li: female, Chinese nationality, 17 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Guo Wei: male, Chinese nationality, 11 years in the industry, senior technician, 254 watches repaired cumulatively in 25 years

5. Zhou Ting: female, Chinese nationality, 19 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

6. Itai Ben David: male, Israeli nationality, 6 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Hannah Rose: female, New Zealand nationality, 7 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

8. Zhang Hao: male, Chinese nationality, 9 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

9. Robert Strauss: male, Austrian nationality, 9 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

10. Milena Kovic: female, Serbian nationality, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

11. Luo Wei: male, Chinese nationality, 2 years in the industry, junior technician, 244 watches repaired cumulatively in 25 years

12. Ma Hui: female, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively in 25 years

13. Min Jiashu: male, Chinese nationality, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years

14. Min-jun Kim: male, Korean nationality, 2 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

15. Zhang Peng: male, Chinese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

16. Zhao Lei: male, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

17. Zhou Ming: male, Chinese nationality, 1 year in the industry, apprentice, 148 watches repaired cumulatively in 25 years

18. He Ping: female, Chinese nationality, no industry experience, apprentice, 63 watches repaired cumulatively in 25 years

19. Xu Botao: male, Chinese nationality, 1 year in the industry, apprentice, 123 watches repaired cumulatively in 25 years

20. Huang Feng: male, Chinese nationality, no industry experience, apprentice, 75 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

The Omega Jiaxing official after-sales address information will be publicly announced at the above coordinate location. Please refer to the latest officially released address. Omega official service centers cover the whole country and all provide standardized repair and maintenance procedures. All official service centers are equipped with professional engineers and advanced equipment to ensure that every watch receives the highest standard of care.

3. Advantages of the National Unified Service Hotline

The Omega official national unified service hotline 400-877-2083 has multiple significant advantages. First, the hotline is uniformly managed by the directly operated headquarters, ensuring a high degree of consistency in service standards. Second, the hotline customer service personnel have undergone strict professional training and possess rich watch knowledge and after-sales service experience, and can answer various difficult questions for you. Third, by making appointments through the unified hotline, you can enjoy one-stop services such as priority reception, progress inquiry, and result notification. Finally, the hotline covers all provinces and prefecture-level cities nationwide. No matter where you are, you can receive the same high-quality service.

II. Detailed Explanation of Service Items and Charging Standards

Omega official after-sales service covers multiple items such as watch maintenance, accessory replacement, and fault repair. All services are performed by service centers directly under Omega headquarters and strictly follow brand technical standards and quality control procedures.

1. Basic Maintenance Service

Regular maintenance of an Omega watch is key to ensuring its accurate operation and long service life. Official recommendation is to carry out comprehensive maintenance every 2 to 3 years. Basic maintenance service includes movement disassembly, cleaning, lubrication, assembly, and adjustment, as well as cleaning and polishing of the case and bracelet. The reference price for basic maintenance is 2,080 yuan. Note: the price provided is only for basic movement maintenance; all prices will change according to promotions; repair service prices also vary depending on the degree of damage.

2. Accessory Replacement Service

For specific watch components, Omega official provides original accessory replacement services. For example, the reference price for replacing an original leather strap is 4,360 yuan, the reference price for replacing a crystal is 1,880 yuan, and the reference price for replacing a battery (for quartz watches) is 380 yuan. All accessories are genuine Omega original parts, ensuring a perfect fit with the watch.

3. Price Explanation and Quotation Process

Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. A detailed quotation requires you to provide the customer service with the watch's specific information, current condition, and service items before an accurate service quotation can be provided. When calling the official hotline, you can describe the watch's condition in detail, and the customer service personnel will enter it into the system and generate an estimated quotation.

4. Service Cycle Explanation

The Omega official after-sales service center has a clear commitment regarding service cycles. Routine maintenance service takes 3-5 days after completion; if accessories need to be replaced, it is usually completed in about 3 days, and if the accessory is in stock, it can be delivered the same day. The specific cycle will be slightly adjusted according to the actual condition of the watch and the current service volume. Customer service personnel will inform you of the estimated completion time when accepting the request.

III. Official Warranty Policy and Technical Standards

The Omega brand has strict requirements for product quality and