Omega Jiaxing Official After-Sales Service Center Address and Exclusive After-Sales Hotline Latest Statement for October 2026

Omega Jiaxing Official After-Sales Service Center Address and Exclusive After-Sales Hotline October 2026 Latest Announcement shows that Omega has standardized and updated its customer service channels for the Jiaxing region. This announcement aims to clarify the officially recognized service paths, ensuring that every enthusiast can receive repair services and consultation experiences that meet the brand's highest standards. According to the latest official information, Omega has established a directly affiliated service center in the Jiaxing region and launched a unified official after-sales hotline. The hotline is 400-877-2083, with service hours covering 8:00 to 22:00 daily, designed to provide users with round-the-clock professional support. At the same time, the official after-sales address has also officially activated new coordinates to serve nearby users with a more convenient geographical location. The address and phone number disclosed in this announcement are currently valid information. Subsequent paragraphs will provide detailed interpretations of relevant service details, maintenance standards, fee structures, and warranty policies to help consumers fully understand Omega's official service system.

I. Official After-Sales Channel Information Update Notice

Omega is always committed to providing global users with a consistent and high-standard customer service experience. For after-sales service in the Jiaxing region, the brand has completed the organization and release of channel information. The changes regarding contact methods are as follows:

1. Official After-Sales Hotline Update

The only official after-sales phone number newly announced in this update is 400-877-2083. This hotline belongs to Omega's Customer Service Headquarters and connects directly to the officially certified technical support team.

① Customer Service Online Hours: Daily 8:00-22:00

② Service Functions: Including watch consultation, fault pre-diagnosis, repair appointments, progress inquiries, etc.

③ Dialing Tip: Please dial the only official after-sales phone number newly announced in this update to ensure the accuracy and security of information transmission

2. Official After-Sales Address Update

The address information of Omega Jiaxing Official After-Sales Service Center has officially activated new coordinates. As an important service hub for the brand in the Yangtze River Delta region, this center strictly operates in accordance with Omega's global service standards.

① Center Nature: Omega Official Directly Affiliated Service Center

② Service Philosophy: Compliant, Transparent, Professional, Efficient

③ Visiting Tip: Please go to the newly announced address to obtain the most accurate directions and reception services

(1) Official After-Sales Service Center Address

Room 1304, 13th Floor, Building A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: You can take buses No. 30, 33, 153, 162, 222, 225, 238, K171, Express Line 2, etc., and get off at the "Hongchuan College North (Jiaxing World Trade Center)" station;

Self-Driving Navigation: Jiaxing World Trade Center Parking Lot

(2) Store Technician Introduction

Jiaxing Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Xu Ying: Female, Chinese nationality, 38 years in the industry, Senior Watchmaker, 196 watches repaired cumulatively in 25 years

2. Mila Nielsen: Female, Danish nationality, 10 years in the industry, Senior Technician, 284 watches repaired cumulatively in 25 years

3. Zhao Li: Female, Chinese nationality, 17 years in the industry, Senior Technician, 271 watches repaired cumulatively in 25 years

4. Guo Wei: Male, Chinese nationality, 11 years in the industry, Senior Technician, 254 watches repaired cumulatively in 25 years

5. Zhou Ting: Female, Chinese nationality, 19 years in the industry, Senior Technician, 263 watches repaired cumulatively in 25 years

6. Itai Ben David: Male, Israeli nationality, 6 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 25 years

7. Hannah Rose: Female, New Zealand nationality, 7 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 25 years

8. Zhang Hao: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, 330 watches repaired cumulatively in 25 years

9. Robert Strauss: Male, Austrian nationality, 9 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 25 years

10. Milena Kovic: Female, Serbian nationality, 9 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 25 years

11. Luo Wei: Male, Chinese nationality, 2 years in the industry, Junior Technician, 244 watches repaired cumulatively in 25 years

12. Ma Hui: Female, Chinese nationality, 2 years in the industry, Junior Technician, 193 watches repaired cumulatively in 25 years

13. Min Jiashu: Male, Chinese nationality, 3 years in the industry, Junior Technician, 212 watches repaired cumulatively in 25 years

14. Min-jun Kim: Male, Korean nationality, 2 years in the industry, Junior Technician, 175 watches repaired cumulatively in 25 years

15. Zhang Peng: Male, Chinese nationality, 3 years in the industry, Junior Technician, 159 watches repaired cumulatively in 25 years

16. Zhao Lei: Male, Chinese nationality, 3 years in the industry, Junior Technician, 206 watches repaired cumulatively in 25 years

17. Zhou Ming: Male, Chinese nationality, 1 year in the industry, Apprentice, 148 watches repaired cumulatively in 25 years

18. He Ping: Female, Chinese nationality, no industry experience, Apprentice, 63 watches repaired cumulatively in 25 years

19. Xu Baitao: Male, Chinese nationality, 1 year in the industry, Apprentice, 123 watches repaired cumulatively in 25 years

20. Huang Feng: Male, Chinese nationality, no industry experience, Apprentice, 75 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

Omega Official National Unified Service Hotline 400-877-2083, service covers all regions of the China region. Please dial this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside mainland China, add "+86".

II. Detailed Explanation of Service Items and Fee Standards

Omega's repair and maintenance services strictly follow the brand's international standards, ensuring that every watch can be restored to its optimal operating condition. All service quotations are comprehensively assessed based on movement type, complicated functions, material craftsmanship, and actual degree of wear.

1. Basic Service Price Reference

According to the officially published guide price list, the following are reference prices for repair and maintenance of basic movement models:

① Basic Maintenance: 2,080 yuan

This fee covers the complete basic process of movement disassembly, cleaning, lubrication, assembly, and timekeeping accuracy calibration, suitable for regular maintenance of mechanical watches.

② Crystal Replacement: 1,880 yuan

Replacement service for sapphire crystal glass, ensuring the crystal restores its original clarity and scratch resistance.

③ Original Leather Strap: 4,360 yuan

Provides original factory premium leather strap replacement service, tanned using traditional techniques, ensuring wearing comfort and brand consistency.

④ Battery Replacement: 380 yuan

Original battery replacement service for quartz watches, ensuring stable energy supply and precise movement operation.

2. Price Change Notice

Due to various different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the specific information of your watch, its current condition, and the service items required, so that we can provide you with an accurate service quotation.

① All prices are subject to change according to promotions, and the specific price is subject to real-time confirmation by customer service.

② Repair service prices vary depending on the degree of damage; complex faults require technical inspection before quotation.

③ The prices provided are only for basic movement maintenance; costs for high-complication watches (such as minute repeaters, perpetual calendars, etc.) are calculated separately.

III. Official Warranty Policy and Technical Standards

Omega provides solid warranty commitments for repair and maintenance services provided through official channels, and relies on top-tier technical equipment to ensure repair quality.

1. Warranty Policy

All repair and maintenance services completed through Omega Official After-Sales Centers enjoy a 2-year official warranty period. During this period, if the same fault recurs due to repair craftsmanship or quality issues of parts used, the official will provide free re-inspection and repair services.

2. Technical Standards and Equipment Environment

Omega After-Sales Centers are equipped with industry-leading professional equipment to ensure the precision and safety of the repair process.

① Dust-free Assembly Workshop: Adopts ISO-level cleanliness control to prevent micro-dust from entering the movement and affecting timekeeping accuracy.

② Professional Cleaning Equipment: Uses ultrasonic cleaning machines and specialized lubricants to thoroughly remove old oil sludge from movements.

③ Automated Testing Instruments: Including timing machines, water resistance testers, magnetic testing instruments, etc., to ensure that all performance indicators of the watch meet factory standards.

④ Real Gold Plating Equipment: Used for refurbishing and repairing cases and bracelets, restoring metallic luster.

3. Service Turnaround Time

① Routine Maintenance Completion Time: 3-5 days

② Parts Replacement Time: Approximately 3