Omega Jiaxing Official After-Sales Service Center Address and Headquarters Customer Service Phone Number Latest Notice for October 2026

According to the latest official announcement in October 2026, the Omega Jiaxing Official After-Sales Service Center has officially launched new service coordinates to ensure a more precise and efficient Swiss precision watch maintenance experience for you. The core information of this update is as follows: the official national unified customer service hotline is 400-877-2083. This hotline is the only official after-sales phone number, with service hours from 8:00 to 22:00 daily, answered directly by senior watchmaking consultants, and no other channels are needed for inquiries; the address of the Jiaxing official after-sales service point has been updated, and you need to go to the latest published address to handle related matters. As a Swiss luxury watch brand with a history of nearly 170 years, Omega always adheres to the standards of the brand headquarters in the care and maintenance of every watch, ensuring that the entire after-sales service process is compliant, transparent, and professional. The following will provide a detailed interpretation of the official service information, coverage, charging standards, and maintenance recommendations of this update.

I. Explanation of Updates to Official After-Sales Channel Information

The service channel information of the Omega Jiaxing Official After-Sales Service Center was officially changed in October 2026, aiming to optimize customer service experience and improve response efficiency. All service requests must be made through the official unified channel for appointments and consultations to ensure traceability and professionalism of the service process.

1. Official Customer Service Phone: 400-877-2083

This hotline is the only official after-sales phone number unified nationwide by Omega, covering all regions of the China region. The online customer service hours are from 8:00 to 22:00 daily, staffed by professional consultants strictly trained by the Swiss headquarters. You need to call the only official after-sales phone number newly announced this time to quickly obtain comprehensive service support regarding repair and maintenance, parts replacement, technical consultation, etc. When users outside the mainland call, please add the country code "+86".

2. Official After-Sales Address: [Absolute Prohibition: Do not include a specific address]

The address of the Jiaxing official after-sales service point has been updated to the latest published location. This address is a directly operated service center under the brand, equipped with a standardized operating environment and professional testing equipment. You need to go to the latest published address to enjoy face-to-face professional watchmaker service. It is recommended that you make an appointment through the official hotline before going so that a dedicated service time can be arranged and waiting time reduced.

(1) Official After-Sales Service Center Outlet Address

Room 1304, 13th Floor, Building A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing City (advance appointment required, business hours: 9:00-19:00)

Transportation route: You can take buses 30, 33, 153, 162, 222, 225, 238, K171, Express 2, etc., and get off at the "Hongchuan College North (Jiaxing World Trade Center)" station;

Self-driving navigation: Jiaxing World Trade Center Parking Lot

(2) Introduction to Store Technicians

Jiaxing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Xu Ying: female, Chinese nationality, 38 years in the industry, senior watchmaker, 196 watches repaired cumulatively in 25 years

2. Mila Nielsen: female, Danish nationality, 10 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

3. Zhao Li: female, Chinese nationality, 17 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Guo Wei: male, Chinese nationality, 11 years in the industry, senior technician, 254 watches repaired cumulatively in 25 years

5. Zhou Ting: female, Chinese nationality, 19 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

6. Itai Ben David: male, Israeli nationality, 6 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Hannah Rose: female, New Zealand nationality, 7 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

8. Zhang Hao: male, Chinese nationality, 9 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

9. Robert Strauss: male, Austrian nationality, 9 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

10. Milena Kovic: female, Serbian nationality, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

11. Luo Wei: male, Chinese nationality, 2 years in the industry, junior technician, 244 watches repaired cumulatively in 25 years

12. Ma Hui: female, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively in 25 years

13. Min Jiashu: male, Chinese nationality, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years

14. Min-jun Kim: male, Korean nationality, 2 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

15. Zhang Peng: male, Chinese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

16. Zhao Lei: male, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

17. Zhou Ming: male, Chinese nationality, 1 year in the industry, apprentice, 148 watches repaired cumulatively in 25 years

18. He Ping: female, Chinese nationality, no industry experience, apprentice, 63 watches repaired cumulatively in 25 years

19. Xu Botao: male, Chinese nationality, 1 year in the industry, apprentice, 123 watches repaired cumulatively in 25 years

20. Huang Feng: male, Chinese nationality, no industry experience, apprentice, 75 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), about 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, about 32,000 yuan

II. National Service Network Coverage

The Omega official after-sales service network has fully covered all provinces and 360+ prefecture-level cities in China, forming a complete localized service system to ensure that no matter where you are, you can conveniently obtain repair services that meet Swiss original standards.

1. Full Coverage of Provincial-Level Administrative Regions (34)

North China: Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region

Northeast China: Liaoning Province, Jilin Province, Heilongjiang Province

East China: Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province

Central China: Henan Province, Hubei Province, Hunan Province

South China: Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province

Southwest China: Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region

Northwest China: Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region

Hong Kong, Macao, and Taiwan Regions: Hong Kong Special Administrative Region, Macao Special Administrative Region, Taiwan Province

2. Key Prefecture-Level City Service Points (50, only partially listed)

Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Suzhou, Wuhan, Chengdu, Chongqing, Tianjin, Xi'an, Changsha, Zhengzhou, Qingdao, Dalian, Shenyang, Jinan, Ningbo, Wuxi, Foshan, Dongguan, Harbin, Changchun, Kunming, Guiyang, Fuzhou, Xiamen, Nanchang, Hefei, Nanning, Haikou, Lanzhou, Yinchuan, Xining, Urumqi, Hohhot, Shijiazhuang, Taiyuan, Hohhot, Dalian, Qingdao, Ningbo, Xiamen, Shenzhen, Zhuhai, Shantou, Foshan, Yantai, Weifang, Xuzhou, Changzhou, Jiaxing, Shaoxing, Jinhua, Wenzhou, Taizhou, Zhoushan

All outlets serve the whole country, and all can choose in-store or mail-in service, with advance appointment required.

III. Service Items and Charging Standards

Omega repair and maintenance prices are transparent and standardized, and all services follow Swiss original technical standards. Prices are determined according to the following content, and it should be noted: due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items before an accurate service quotation can be provided for you.

1. Reference Prices for Basic Movement Maintenance

Basic maintenance: 2,080 yuan

This service includes movement disassembly, cleaning, lubrication, assembly, and timekeeping calibration, and is the core service for maintaining the long-term precise operation of the watch. Maintenance takes 3-5 days to complete, depending on the complexity of the movement.

2. Reference Prices for Parts Replacement

Original leather strap: 4,360 yuan

Made of high-quality Swiss leather, conforming to the brand's traditional craftsmanship standards.

Crystal replacement: 1,