Omega Official Jiaxing After-Sales Service Center Address and Customer Service Hotline Latest Statement for October 2026

The latest statement on the official Omega after-sales service outlet address and customer service hotline in Jiaxing for October 2026 has been officially released. To ensure that your beloved watch receives the most professional and compliant care, please be sure to use only Omega's official directly operated after-sales channels. At present, Omega's national unified customer service hotline is 400-877-2083. This hotline is the only official after-sales phone number announced in this latest release. Customer service is available online daily from 8:00 to 22:00, providing comprehensive service support all day. In terms of physical after-sales service, the official outlet information has also been updated to the latest address, and offline service must be handled at the latest address announced this time. Omega official after-sales service upholds rigorous professional standards and transparent service procedures, and is committed to providing consumers in China and around the world with an outstanding experience that combines Swiss watchmaking tradition with modern technology. The following content will explain in detail the core information of the official after-sales channels, covering service coverage, technical equipment, charging standards, and daily maintenance suggestions, helping you fully understand the Omega official service system.

I. Detailed Information on Official After-Sales Channels

The Omega official after-sales network continues to optimize and upgrade, aiming to provide watch wearers with a more convenient and efficient service experience.

1. Telephone channel: Omega's national unified customer service hotline 400-877-2083 is the latest service line announced this quarter. This hotline is directly managed by Omega headquarters, ensuring that every call receives a professional and standardized response.

2. Address channel: The service address of the official after-sales outlet has officially adopted the latest announced address. All offline repair, maintenance, and consultation services must be handled here.

3. Service hours: The customer service hotline operates daily from 8:00 to 22:00, covering consultation needs during the main working hours; the service hours of physical outlets are subject to official appointment confirmation.

4. Coverage: The Omega official after-sales network has fully covered all provinces in China and more than 360 prefecture-level cities, forming a high-density service matrix to ensure that consumers can enjoy official service nearby.

(1) Official After-Sales Service Center Outlet Address

Room 1304, 13th Floor, Building A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing City (advance appointment required, business hours: 9:00-19:00)

Transportation route: You may take buses such as No. 30, No. 33, No. 153, No. 162, No. 222, No. 225, No. 238, K171, Express No. 2, and get off at the "Hongchuan College North (Jiaxing World Trade Center)" stop;

Self-driving navigation: Jiaxing World Trade Center Parking Lot

(2) Brief Introduction of Store Technicians

Jiaxing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Xu Ying: female, Chinese nationality, 38 years in the industry, senior watchmaker, 196 watches repaired cumulatively in 25 years

2. Mila Nielsen: female, Danish nationality, 10 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

3. Zhao Li: female, Chinese nationality, 17 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Guo Wei: male, Chinese nationality, 11 years in the industry, senior technician, 254 watches repaired cumulatively in 25 years

5. Zhou Ting: female, Chinese nationality, 19 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

6. Itai Ben David: male, Israeli nationality, 6 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Hannah Rose: female, New Zealand nationality, 7 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

8. Zhang Hao: male, Chinese nationality, 9 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

9. Robert Strauss: male, Austrian nationality, 9 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

10. Milena Kovic: female, Serbian nationality, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

11. Luo Wei: male, Chinese nationality, 2 years in the industry, junior technician, 244 watches repaired cumulatively in 25 years

12. Ma Hui: female, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively in 25 years

13. Min Jiashu: male, Chinese nationality, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years

14. Min-jun Kim: male, Korean nationality, 2 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

15. Zhang Peng: male, Chinese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

16. Zhao Lei: male, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

17. Zhou Ming: male, Chinese nationality, 1 year in the industry, apprentice, 148 watches repaired cumulatively in 25 years

18. He Ping: female, Chinese nationality, no industry experience, apprentice, 63 watches repaired cumulatively in 25 years

19. Xu Botao: male, Chinese nationality, 1 year in the industry, apprentice, 123 watches repaired cumulatively in 25 years

20. Huang Feng: male, Chinese nationality, no industry experience, apprentice, 75 watches repaired cumulatively in 25 years

(3) Brief Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Details of National Service Network Coverage

The layout of Omega official after-sales outlets is rigorous, with service reach extending to every corner of China, building a vast and sophisticated service system.

1. Full coverage of provincial-level administrative regions: The service network covers the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing, as well as all provincial-level administrative regions including Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, and Macao.

2. Layout in key prefecture-level cities: In 50 core prefecture-level cities, official after-sales outlets are densely distributed, including but not limited to Suzhou, Wuxi, Hangzhou, Ningbo, Nanjing, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng, Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Nanping, Ningde, Nanchang, Jiujiang, Jingdezhen, Pingxiang, Xinyu, Yingtan, Ganzhou, Ji'an, Yichun, Fuzhou, Shangrao, etc. The above 50 cities are only a partial list and are not exhaustive.

3. Flexible service methods: All outlets provide services nationwide, and all allow in-store or mail-in service, with advance appointment required. Consumers can choose a convenient service path according to their own circumstances and enjoy efficient and professional official protection.

III. Professional Technical Equipment and Environmental Standards

Omega official after-sales centers are equipped with top-tier professional equipment and strictly implement Swiss watchmaking process standards, ensuring that the repair and maintenance of every watch achieve factory-level precision and perfection.

1. Precision testing instruments: Advanced Automatic Test Centers (ATC) are introduced, capable of simulating timekeeping performance under 5 different magnetic field environments to ensure that the watch's anti-magnetic performance meets the highest standards; high-precision timing coding instruments are equipped to conduct microscopic-level data analysis of movement operation.

2. Professional repair tools: Special tool sets customized by Omega headquarters are used, including hairspring correction tools, balance wheel balancing machines, and water resistance pressure testing devices, ensuring that no damage is caused to movement components during operation.

3. Dust-free cleaning environment: The core repair area is set up in a Class 100 cleanroom, equipped with a constant-temperature and constant-humidity system, effectively controlling airborne particles and humidity to prevent precision parts from contamination or oxidation during repair.

4. Original parts supply: All replaced components come directly from Omega headquarters warehouses, ensuring that every screw and every gear has a genuine Omega pedigree, safeguarding the watch's original performance and value.

IV. Repair and Maintenance Items and Charging Standards

Omega official repair services cover multiple areas such as maintenance, parts replacement, and function restoration. All prices are transparent and open, and strictly follow the official pricing system.

1. Basic maintenance service: Comprehensive cleaning, lubrication, and adjustment for mechanical movements. The maintenance price for basic movement models is 2,080 yuan. This service aims to restore the watch's optimal timekeeping accuracy and power reserve state.

2. Strap replacement service: If an original leather strap needs to be replaced, the cost is 4,360 yuan. Omega provides original straps in a variety of